![]() For returns, you will see a refund to your original form of payment within 3-5 business days.You will receive an email from Oura confirming that your refund or replacement has been processed.DHL will collect your return package from your address at the agreed time.If these are left out, or placed inside your package, your return may be held up at customs.Attach both the pre-paid return label and commercial invoice ( if applicable) to the outside of your return package.Write the RMA number clearly on the outside of the return package.Pack your Oura Ring, charger, and USB cable in a secure package.If you’re unable to print the forms on your own, contact DHL directly via the information in their email, and they can bring labels to you during pickup.If you do not receive the DHLE email, please check your spam folder.This email will include your package tracking number, a pre-paid return label, and (if necessary) a commercial invoice for customs purposes.You will not be charged for this pickup service.DHLE will email you directly to arrange a pickup from your location.We will email you a Return Merchandise Authorization (RMA) number, and your information will be passed along to our carrier partner, DHLE.You'll be asked to confirm your address, phone number, and email.For style or color changes of a different price, you will have to return your original ring for a refund and begin a new purchase Rings cannot be directly exchanged for another style or color of a different price range. For an exchange: include your original order number, as well as the desired size and color of the replacement ring.Submit a request here for a refund or exchange.To return or exchange an order from outside the United States: Please note that we cannot process returns or exchanges from Russia at this time. In the case of an exchange, you will receive your replacement Oura Ring within 10-15 business days.For returns, you will see a refund to your original form of payment within 4-5 business days.Once your return package has shipped back to us, you will receive an email confirming that your refund or replacement has been processed.Drop off your labeled return package at the designated FedEx shipping location.If you don't have the original white box that the Oura Ring came in, you can use a small box or padded envelope, as long as the contents are properly protected for transit.Affix the return label to the outside of the package If you do not have a printer, or proper shipping materials, these steps can be completed at the FedEx drop-off location.Review your return details and select " Submit".For refund: provide a reason for the return.For style or color changes of a different price, you will have to return your original ring for a refund and begin a new purchase. For exchange: select the desired size and color of the replacement ring.Your order number ( SO-XXXXXXXX) is in your order confirmation email and on your invoice.Enter your order number and the email address associated with your order.This label will only work if you're returning your ring directly from the continental United States.Initiate a return request to obtain a Return Merchandise Authorization (RMA) number and a prepaid return label. ![]() To return or exchange an order from the United States: If you would like to return one ring and exchange a different ring within the same order, you will have to do separate transactions. A return for refund after an exchange has already been completed is also not possible.įor multiple ring orders, we do not allow returns and exchanges within the same transaction. Size, style, and color changes cannot be made after one exchange has already been completed. This means you can return your original ring once for a refund, or exchange it once for a size or color change in the same price range. ![]() We allow only one return or exchange per item. If you purchased your Oura Ring from a retailer in-store or online, please contact the retailer directly for any returns or exchanges. ![]() Refunds are made in the same currency as the original payment and will reflect current exchange rates. Shipping and handling charges from your original order, including UK VAT or other customs fees, are non-refundable. You may return or exchange your fully functional and undamaged Oura Ring for any reason within 30 days of receipt of your original order ( i.e., the day you receive your ring in the mail) for a refund or exchange. Questions related to shipping can be found in our Shipping FAQs. More information about the return or exchange process can be found in our Return & Exchange FAQs. ![]()
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